Hey there, fellow collectors and anime fans! We know you might have questions about shopping at CAPCOM Shop, and we’re here to help! Below you’ll find answers to our most frequently asked questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, don’t hesitate to reach out to our friendly support team!

Products & Authenticity

Are your figures and plushies officially licensed?
Absolutely! Every single item in our store is 100% authentic and officially licensed. We never sell counterfeits – your collectibles are the real deal, guaranteed!
What types of collectibles do you offer?
We specialize in Bishoujo Figures, Scale Figures, and various plushies including Small Plushies, Medium Plushies, and Plushie Sets from your favorite CAPCOM series!

Shipping & Delivery

Where do you ship to?
We ship globally to most regions! Unfortunately, we currently cannot ship to Asia and select remote areas (we’re working on expanding our reach!).
What shipping options are available?
We offer two convenient options:
• Standard Shipping: $12.95 via DHL or FedEx (10-15 days after shipment)
• Free Shipping: For orders over $50 via EMS (15-25 days after shipment)
How long does processing take?
We carefully process and pack all orders within 1-2 business days before they’re handed over to our shipping partners.

Payments & Orders

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for a smooth and secure checkout experience!
Can I modify or cancel my order?
Please contact us immediately at [email protected] if you need to modify or cancel your order. We’ll do our best to help if your order hasn’t been processed yet!

Returns & Refunds

What is your return policy?
We offer a hassle-free return policy! You can return items within 15 days of delivery. Just reach out to our support team at [email protected] to initiate the process.
What if my item arrives damaged?
We package every item with extreme care, but if something goes wrong during transit, please contact us immediately. We’ll make it right!

Contact & Support

How can I contact customer support?
Our friendly support team is ready to help! Email us at [email protected] for any questions about your order, shipping, or returns.
Can I track my order?
Absolutely! Once your order ships, we’ll provide tracking information. If you need help tracking your package, just reach out to us!

Still have questions? We’re always here to help! Contact us at [email protected] and we’ll get back to you as soon as possible.

Happy collecting!
The CAPCOM Shop Team